Refund Policy
Short version: your first subscription is covered by a 14-day money-back guarantee. Email us within 14 days of your first payment and we will refund it, no long questions asked.
1. 14-day money-back guarantee
If you are not satisfied with your first paid subscription, you may request a full refund within 14 days of the initial charge. This applies once per customer.
2. How to request a refund
- Email support@fivestarlift.com with the subject "Refund request".
- Include the email address you used at checkout and, if you have it, your Paddle order number.
- We will confirm within 2 business days and instruct Paddle to issue the refund.
3. How the refund is paid
Refunds are processed by Paddle.com Market Limited, our Merchant of Record, back to the original payment method. It usually arrives within 5–10 business days, depending on your bank or card issuer.
4. After the first 14 days
After the guarantee period, payments are non-refundable for periods already used. You can cancel at any time to stop future charges; you keep access until the end of the period you have paid for.
5. Service failure
If we fail to deliver the service you paid for (for example, we cannot produce your deliverables), contact us and we will either complete the work or refund the affected period.
6. Chargebacks
Please contact us before opening a chargeback. We can usually resolve the issue faster directly.
7. Contact
Questions about refunds? Email support@fivestarlift.com.